Support
Can I use my own email ID to send emails to my customers?
Yes, you can use your own email ID. Simply go to the Settings section of your dashboard and update the SMTP mail settings. Make sure to replace all default SMTP values with your own credentials. This ensures all customer emails are sent from your ...
How do I request a demo or quote?
You can: Fill out the demo request form on our website Contact our sales team directly via chat or email Schedule a 1:1 call to walk through your use case ? Request a Demo
How do I contact support?
Email us at support@atozdispatch.com Live Chat (Premium & Enterprise) Google Meet/Video Calls (Enterprise only) Ticket System in Dashboard
How do I change my branding (logo, colors, etc.)?
Go to Admin Dashboard → Settings → Branding Upload logo, select brand colors, update domain or business name.
How do I view system analytics or reports?
Go to Admin Dashboard → Reports View bookings, earnings, driver performance Filter by date, vehicle, or zone Export to PDF or CSV
Why is my Web Booker not loading?
Try this: Clearing browser cache Using Chrome, Safari, or Firefox Checking your internet connection Testing your iframe code or domain setup
Why am I not receiving mobile notifications?
Check: App notification permissions Battery settings (disable optimization) Device isn’t in “Do Not Disturb” mode App is up to date Still not working? Reinstall the app and ensure your Firebase notifications are enabled.
How do I manage booking zones?
Zones are created using Google Maps tools in the admin dashboard. You can: Draw custom zones Assign rates and fare logic Label zones as Airport, Seaport, Station, etc.
How do I add drivers and vehicles?
Go to Admin Dashboard → Drivers or Vehicles → Click “Add New.” → Fill in required fields (name, documents, car type) and save.
How do I get started with AtoZ Dispatch?
Choose a plan Complete onboarding (branding, system setup) Access your dashboard and apps Add vehicles, zones, and fare rules Start accepting bookings!
Can I customize fare logic and dispatch rules?
Absolutely. You can define: Hourly, fixed, or distance-based fares Service types (hourly, return, transfer) Booking hours and cutoff times Dispatch logic (manual or auto-assign)